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Album art lookup/download is part of the trial version as well as the registered version. Are you able to download cover art when a song is played? or is this only reffering to the "Lookup Missing Cover Images" button on the Album List options? Do you connect to the net through a Proxy Server? Are you running firewall software? If you are, make sure the software allows eJukebox access to the internet. Also, what version of Windows are you running?
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