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Got the following message from Symantec We are writing in relation to your submission through Symantec's on-line Security Risk / False Positive Dispute Submission form for your software being detected by Symantec Software. After downloading, installing and scanning your software with Symantec's latest definitions we have been unable to reproduce this detection. Can we please ask you to ensure that you are using Symantec's latest virus definitions for detection? They can be found using live update or alternatively from the URL below. http://securityresponse.symantec.com/avcenter/defs.download.html Due to not being able to reproduce this issue we require the additional information below to progress the dispute. * The message or a screen shot of the message received * Exact instructions on how to recreate issue * Symantec product and version being used for detection If this dispute is no longer valid please respond to this email and we will close off the dispute. Please respond to this email within 14 days with all questions or requests above answered. Failure to respond to this email within 14 days will deem the Security Risk Dispute submission to be no longer valid and initiate a closure procedure. Once closed a new submission for the same issue can be opened up to two times. Each new submission is subject to the time frame for response of a further week from the submission date. Sincerely, Symantec Security Response
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